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FAQ

Why can’t I download my MP3?

If you're using an iPhone, iPad or iPod, Apple puts restrictions on downloading MP3s and there is an extra step involved.  When downloading to your device, you will need to download the MP3 to your personal computer first, and then use iTunes to transfer it to your device. If you click directly on the link from your device, it will simply play but will not download.

It is also important to make sure that your MP3 has finished downloading before opening the file.

Please contact us if you continue to have difficulties with the download.

How do I download the MP3?

Once you have submitted payment, you will see a blue button that says “Access Digital Content.” Clicking on that button will take you to your download page. Click on the blue link to download the MP3 to your computer.

Should I click "save" or "open"?

Please save the MP3 and take note of where the file saves to.

Where did the MP3 download to on my computer?

On Windows:

When you download files, Windows usually saves them in the Downloads folder, which is located under your user name in the Users folder on the drive where Windows is installed (for example C:\users\your name\downloads). When you are saving the file, you can choose to save it to a different folder. If you're not sure where the file was saved, you can search for it from the Start menu.

On a Mac:

The default folder for downloaded files on a Mac is the Downloads folder. You can usually find the Downloads folder in the lower right-hand corner of the screen in your Dock. Or, from the Finder, click Go from the menu bar and select Downloads.

How do I import the MP3 into iTunes?

iTunes helps you add MP3 files on your computer directly to your iTunes library. To import your MP3 into iTunes, follow the steps below:

  1. Open iTunes.
  2. From the File menu, choose: Add to Library.
  3. Navigate to and select the file that you want to add.

What if I don’t like the sound? Can I get a refund?

We guarantee your satisfaction with our high quality white noise MP3s. If for any reason you are dissatisfied with your purchase, and you notify us within 60 days, we will issue a full refund. No questions, no hassle – just your money back and you get to keep the MP3. The goal is to help you reduce stress so we want to make sure your experience is a good one.

What is white noise?

White light, for example, is the combination of all wavelengths of the visible spectrum at equal intensity.  Similarly, white noise is the equal combination of all frequencies audible to the human ear. The sound can best be described as a gentle hissing. Our white noise tracks are slightly modified to create a more pleasing sound that emphasizes different frequencies.

How does white noise help me sleep?

Because white noise is the combination of all noise frequencies, it masks distracting noises to help you get a night of deep sleep. If you're ever kept awake by noisy traffic, neighbors, sirens, family, pets, loud plumbing, the television or radio from another room, somebody typing, etc., white noise will help block out those sounds so you can get some rest. Babies like white noise as well because it is similar to the sound heard from inside the womb. White noise helps people of all ages sleep.

Do you sell CDs?

We do not.

Are the MP3s high quality?

The 75 minute MP3s are encoded at 192 kbps and the 10 hour MP3s are encoded at 128 kbps.